The impact of quarantine on mobility apps
Changes in VTC or Carpool services apps
But not only the delivery UX was affected by the coronavirus situation and confinement, but also were urban mobility apps. These days that mobility has been reduced to only what is essential, it’s important to take a look at mobility apps.
Let’s start with VTC or Carpool services apps. All of the four apps we took as an example for this corner case focus on one thing. One of the best UX practices in mobility apps is to focus on security and follow Governments’ indications. While Cabify, Uber and BlaBlaCar only recommend the user not to make trips that are not essential, FreeNow (a taxi booking app) also gives the user some tips to stay safe and prevent the spread of the virus.
UX improvement in airlines apps
Airlines had a more serious approach to the coronavirus situation. Their strategy has been to maintain a good user experience and to inform and alert the user. Only one of the apps offers something: Norwegian Airlines offers the user to change flights free of charge. Neither of the other apps did ease the change of flights or offer free changes.
Unlike, for example, delivery applications, airlines’ apps’ messages are basically composed by text, that’s why in this type of apps has been crucial a good UX writing.
Electric scooter rental apps in covid-19 times
Public transport and shared cars and scooters are one of the means by which the virus can be spread more easily. That’s the reason why the majority of transport companies have suspended or limited their services, like Bicing, Lime and Acciona. But Yego app does something different to improve the user experience: they give tips and recommendations to the users and they also explain how they take care of their employees who are working in this situation. Also, there is the best UX practice to highlight Yego. As you can see in the image, the user can react to the popup about the COVID19 situation with two emojis, whereas the majority of other apps just give the option to say “Ok” to their popups.
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Like delivery apps, transport apps also focus on the security and safety of their users by giving tips and information. It is important to point out that only airline apps offered something to improve their user experience: free of charge change of flights.
We have taken a look at the UX of delivery and mobility apps. But what about all the other types of apps? Events and entertainment apps, social apps, fintech apps… Keep reading to see how good UX writing helps apps confront the COVID-19 situation.